As reported by TG Daily just yesterday there may be more trouble at Circuit City who has filed for Chapter 11 Protection than the recession. Reportedly a Circuit City customer made a purchase online with Circuit City’s “24-minute in-store pickup guarantee” and the store tried to charge their customer for “System optimization and installed software.”

You should read the whole story since it is very interesting (just click the link below the quote). Its bothersome that a store the size of Circuit City would be pulling stuff like this. Here’s an interesting chunk from that very article:

After the credit card was scanned and the receipt was printed, the consumer was getting ready to sign it. He noticed it was about $184 more than expected … When asked “Why the extra expense?” the new clerk … asked the consumer if the original clerk had explained the additional charges incurred due to Circuit City pre-optimizing the notebook? The consumer said, “I didn’t order or want the optimization.” She continued to explain that it had already been installed. As such, he was required to pay the full amount of the installation if he wanted the purchase … At this point the notebook order had already been placed online and held with a credit card for the advertised amount of $549. These were new charges showing up at the store.

- TG Daily (More shady dealings at Circuit City, this time on Black Friday)

Maybe there is more to Circuit City’s financial woes than just a faltering economy? Maybe there are some base issues with training or basic honesty. It seems, as TG Daily’s post mentions that the optimization and installation of software is a Circuit City policy. If that’s the case it should certainly be disclosed at time of purchase online, or even better, since stock is being checked while the customer hits the Circuit City website the price should have been adjusted online – in bold, red print.