I intend to do some record-keeping here about my Internet speed & service with Comcast/Xfinity. Probably no one will find this interesting, but I can keep track of my Internet service this way… the newest entries are at the top.
Tuesday, March, 31 2015
Well I had a repeat of up and down service for the past 5 days each and every day. My weekend was very limited and on some work evenings the Internet did not come back up until almost bed time.
I can already see my download speed is unacceptably slower than the last. Oh, and now moments later its back up. you know, reading my past entries where I’ve had on and off outages I can see its time to call AT&T and give them a shot. We’ve already switched from Comcast to AT&T where I work, so I guess its time to follow suit at home – even if it costs a little more. I don’t need to be keeping an Internet diary to make sure I get what I’m paying for, this is ridiculous!
This test was taken mere minutes after the first while I was typing this post.
Wow! I just checked U-verse and their 45Mbps is a good $30+ less than I am paying now. time to call. Bye!
Monday, January, 5 2015
I got very discouraged by Comcast’s poor customer service – giving you to a nigh useless “technician” who reads answers off of a screen of common problems. Now that doesn’t bother me too much all by itself, but they make it worse by requiring that I speak to one of these “techs” just to do a modem reset (which used to be automated). The worse part is how long it takes just to get to the point where they will send a refresh signal. Okay, so even making all of this worse is that they missed 2 appointments altogether within a 2 week period, and their elite maintenance team (the guys and gals who supposedly just come out to fix known issues and go about their way, AND without letting you know they are done) were the ones missing the appointments. Then, through their incompetence on top of all of this after I went through the trouble of getting in touch with a supervisor (talk about jumping through hoops!) I had an outage at my house the lasted 6 days.
The Last Straw 6-Day Outage
For the nitpickers, like myself, I must admit it was not a complete 6 day outage, it was just an outage that effected every time during these 6 days I tried to get online. I have no doubt there were several hours when I was at work or sleeping when I had connection. As anyone can tell you, they can’t use their computer at home when sleeping or not at home.
This outage was the result of talking to the supervisor who very deftly and accurately noted, “Not only is YOUR modem unreachable but all the others in your area are also down except for 2 modems which are reporting as ‘very unhappy’,” in other words reporting poor conditions. So AFTER realizing the issue was not my wires, connection, or anything inside of my house they had superman maintenance come out (yes, that’s sarcasm) and fix everything. Then one mere day later, someone unfixed something and the connection from the pole into my house became a one-way signal only, which meant no connection. It was at this point that I had to wait 6 days to get maintenance to again reappear with their magic bag of super tricks to fix my connection. At about 3-4 days of the 6 day wait I got tired of waiting and called and got hold of another supervisor and explained how I’d been having connection troubles on and off for several weeks, like 3-6 weeks before this latest trouble started. Then there were missed appointments and then this current outage. If they valued my 14+ years as a loyal Comcast customer who put up with regular outages, then maybe they should realize this was an ongoing issue by giving me ongoing support instead of making me wait. In other words, since they had messed up so bad, I should get priority and a specified contact instead of talking to whichever random person happened to answer each time they messed up again.
So…that’s a pretty accurate account, and Comcast did give about a $30 – $40 credit but they handled the whole customer care portion so poorly it was just the last straw. Of course they can afford to give me some money back, but evidently – due to how their system is set up – they cannot give me the service I require and deserve after many, many little and large troubles caused by their equipment and employees.
DirecTV now provides our TV service and as of today we’ve also dropped the rest of the 100MBps triple play package and I’m getting their 20MBps Internet at a much too high rate. I may be contacting UVerse next!
Thursday, November, 6 2014
This is rather interesting, both because Comcast added IPv6, and because my Ping is the fastest measured since August 2013. I guess its a good thing I’m still on IPv4 (better be, anyway) because the Download speed for IPv6 is unexcpectedly, and markedly slower.
Wednesday, October 29, 2014 (Test 2)
I have to wonder why my Ping is always in the 40’s to the default server (Augusta, GA) and the Atlanta server gives me a ping in the 30’s. Generally speaking I know why this is, so I guess I should say its disappointing that they have me defaulting to a slower server. Considering the Triple Play Plan and amount of time I’ve been with Comcast I would expect someone would look into my settings on their side and get me hooked up with the server with lowest latency that supports equivalent speed.
Wednesday, October 29, 2014 (Test 1)
Wow! This is messed up, I guess I’d better run another test! Comcast has been sluggish the past couple of days. I’ve also had some disconnects playing Destiny in the past 1-4 days. I wonder what Wow! Internet would be like? I’ve been with Comcast for about 13-15 years, but … I have to wonder about my service changing, even though I’m not. Wires age, and the last technician (previous entry) took care of a lot of that.
Tuesday, September 9, 2014
Just had a Comcast technician (not a contractor) working on our wires and connections because he said our signal was too weak. Hopefully his work today, or later if he needs to reschedule, will improve my Internet service in terms of reliability.
Friday, June 13, 2014
Yes, just got my upgraded Comcast to HD Premier XF Triple Play including 105Mbps Internet, HDTV, 260 Channels
Wednesday, June 11, 2014
I can see its time for a new modem again. Every couple of years or so I begin to have connectivity issues when Comcast’s service is operating properly. A tech will come out (that costs $$$ now) and tell me I’m not getting a strong enough signal to my modem. Now I haven’t remodeled and moved my modem or anything – its always been within about 10 feet of where it is now. I believe the issue is more Comcast subscribers sharing the same signal.
At any rate my Comcast Internet package is throttled to 25MBps and has been for a long time, but soon I will be switching to 105! I can’t wait to see the difference!!
Saturday, November 30, 2013
UPDATE: I just power cycled (off/on) my Modem and got this and everything’s much faster:
The Internet was just crawling slow as i tried to join a match of Battlefield 4, so I went to check Sony’s Twitter to see if anything was going on with their servers and that was slow too. Bringing up the Xfinity Speed Test didn’t even work the first time (slow) requiring a refresh before getting the results below. I expected a VERY slow ping and a VERY slow download speed, and though the speed is lower, the Internet is slower.
I wonder if Comcast is throttling my bandwidth because I went over this month and am on one of three free months of over-bandwidth use? Its not free if its throttled!
Saturday, August 17, 2013
I started reading the latest Gameinformer and read about the Ouya, a new gaming console. On going to read about it, the Internet seemed sluggish and it has lately at work also. So today’s speed check was just checking Xfinity’s speed as a sort of health check. I’m still very disappointed by their recent Xfinity announcement “We’ve increased your Internet speed!” My download speed dropped severely compared to years past and I’m still waiting for them to catch up and give me what they took away.
If I lived in a city with coverage I’d be using Google Fiber as my Internet provider!!
Thursday, April 18, 2013
When I got the Service Announcement from Xfinity/Comcast saying “We’ve increased your Internet speed!” I got pretty excited. Then I noticed it also said “… with speeds up to 25 Mbps and we have more than doubled your upload speeds up to 5 Mbps” and my heart dropped. I figured it meant yet another drop in speed for me, but instead I got a mild increase so far (although my fastest since I began running these tests).
Thursday, March 29, 2013 – Test #2
Its a relief to find out that Comcast was not throttling my connection because of some monthly limit, but they certainly did **something** while I was uploading that Youtube video earlier! I cannot believe I got 1/10th of the normal speed due to uploading a video as I’ve uploaded videos and gamed online several times before and its never had this severe of an effect. Oh well, at least its back to (slow) normal.
Thursday, March 29, 2013 – Test #1
Omigosh! This is by far the WORSE ever. Played some Gears of War Judgment and wondered why actions were sooo slllloooow and my scores were much worse than usual! I’m uploading a youtube video, but its never lagged me THIS bad, I can’t believe that’s the cause.
Wednesday, August 22, 2012
We’ve had Comcast out several times now for persistent Internet disconnects and they have ruled out or fixed any issues inside, including a tech visit on 7/9/2012 and 7/23/2012. After the visit on the 23rd the tech said everything seemed okay and he would have someone come out and look at the connections etc on the telephone pole, and we’d get a call that day or the next before they came out. Next, a tech came out to the telephone pole (though they did not call us) and did “whatever”. I say that because I did not get to talk to him/her and all we have are notes on our account that the services was performed, but no useful info.
That didn’t do the trick so again a tech came out again (8/17/2012) and ruled out or fixed any issues inside then he went out to the telephone pole and cleaned off some rust, cleaned some connections and the next step is wait. Well I still am experiencing disconnects so I’m not sure what the next step would be. We lost Internet connectivity on a rather regular basis (usually several times per day) and have the “best Comcast modem” for our level of service and I got an Apple Airport Extreme Router (airport extreme info | buy airport extreme), and everything else is standard, “normal” or acceptable.
Friday, July 13, 2012
Several lost connections on GRFS tonight!
Friday, July 13, 2012
Friday, July 13, 2012
This one is after having Comcast come over for daily intermittent Modem Connection issues. They noted that my modem lost its connection every day on a recent Tech Support call and sent a technician out. This test was about 2 hours AFTER the Comcast Tech left.
Sunday, May 20, 2012
Friday, May 11, 2012
Tuesday, May 8, 2012
Monday, May 7, 2012
Sunday, May 6, 2012
My speeds used to be 2 to several times higher. I used to get insanely fast download speeds a couple of years back. More recently I was getting speeds around 50Mbps which is much slower/ Unfortunately l did not document any of those speed tests. Comcast evidently is putting a new “digital leash” on its Internet service. The speed drop from insanely fast to fast (50Mbps range) went unnoticed until recently.